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- How do I update my details such as address, email, mobile number, password? After logging in, you can go to your profile in the HomeHelpy app/website to change your details.
- What if my HomeHelper needs less or more time? If your HomeHelper finishes early, she is able to help you to do add-on services, such as microwave oven cleaning, clothes ironing etc., until the end of the booked hours. If your HomeHelper is not...
- Am I insured during a cleaning session? What if my HomeHelper damages something? In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- Why can I only choose a maximum of 2 hours when I book at 8pm? Our HomeHelpers’ working hours are from 10am-10pm for weekdays and 9am-9pm for weekends. Our last booking is at 8 pm on weekdays and 7pm on weekends for a maximum of 2 hours.
- How do I change my HomeHelper? You can contact HomeHelpy customer service at enquiries@homehelpy.com, state the reason, and request for change of HomeHelper.
