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- How can I reschedule my booking? You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
- Safety Guarantee Our HomeHelpers are trained to work safely in any environment, putting safety first in any situation. Furthermore, customers are assured of 100% responsibility by HomeHelpy for any damages during...
- Do I have to provide the cleaning tools and consumables? You have to provide the cleaning tools and consumables for Classic Cleaning Service. You can refer to HomeHelpy’s website for more information on the common types of cleaning tools and consumables...
- How do I get ready for my cleaning session? Appointment reminder We will remind you of your appointment with our HomeHelper 1 day before the cleaning session is due. Cleaning tools and consumables Get ready your cleaning tools and consumable...
- How do I change my personal details, such as the service address, after my booking has been made? You are not allowed to amend your personal details after a booking a made. If you wish to amend it, please cancel the current booking, make the necessary amendments, and make a brand new booking.
